Messages are limited to 1000 characters.Viber messages in Answers support text, images, locations, and one button. Add in message elements to your chatbots as required.Follow the dedicated Create a chatbot guide in the Answers module.Use Answers to build real-time automated communication using AI or keyword-based chatbots for all kinds of customer inquiries. Hit Validate to save, then Launch when you are ready to go live with your flow.Once done, select Back at the top of the edit panel, and repeat the last step for SMS (consider keeping SMS messages under 160 chars to avoid sending multiple messages).Here you can provide the URL to your image, text to appear in the button, and the URL destination. Use the Advanced Options to add rich content.Define sender in From and add your message in Content. Select the Viber box to start building a message.Set your primary channel as Viber and secondary as SMS, then adjust the other parameters as required.Add a new element using the arrow →, then select Failover.Define your audience type, and populate to whom the message is being delivered in To.Log in to the web interface and navigate Moments > Create Flow > Start from Scratch.
In this section, you will learn, how to set up a rich media message using buttons and images, with SMS set up as a failover channel (keep in mind you can set up as many failover channels as required). Use Flow in Moments to build the journey of how you communicate with your customers, and add a failover option to ensure your messages are being delivered. All of the mentioned Infobip solutions separately require their own licenses before you can use them.
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